Deluxe Triple Room
- 1 King-size bed
- City view
- Shower
- Bathtub
- Balcony
Hotel · Hanoi · Ha Noi Municipality
Heart Hotel - Hanoi
A 15-room stay in the heart of Hoan Kiem, with lake views and a 5-minute walk to Temple of the Jade Mountain.
- 5-minute walk from Temple of the Jade Mountain
- Lake-view rooms available
- Friendly staff known for helpful service
8.2
Great
1154 reviews
Booking.com 8.2 · 1154 reviews
About
Heart Hotel - Hanoi
Heart Hotel - Hanoi sits on Hang Hanh Street in the middle of Hoan Kiem, surrounded by Vietnamese craft shops and casual bars. The 15-room property is a 5-minute walk from Temple of the Jade Mountain, putting you close to the lake and the energy of the Old Quarter.
Rooms are straightforward but comfortable, with flat-screen TVs, minibars, and electric kettles. Several categories add balconies and city or lake views, and the family room is a practical option for groups. Wi-Fi is free throughout the public areas and in rooms, and a safe deposit box is available.
- Wi-Fi
- Safe deposit box
- Wi-Fi in rooms
- Mini-bar
- Sitting area
- Free toiletries
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Central Hoan Kiem location — A 5-minute walk from Temple of the Jade Mountain, with craft shops and bars right outside. Easy access to the lake and Old Quarter attractions.
- Friendly, helpful staff — Guests repeatedly note the team's warmth, English skills, and willingness to arrange transfers and offer sightseeing advice.
- Clean, spacious rooms — Several reviewers describe rooms as clean, tidy, and roomy, with views of the city or lake from some categories.
- Good value for the price — With rates from £22 per night, guests feel the price matches the quality and location.
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Worth weighing
4 to weigh- No on-site parking — The property lists no parking, so guests arriving by car will need to rely on street parking or nearby lots.
- Small property, limited amenities — With just 15 rooms, there are no fitness or spa facilities, and the lack of a listed restaurant means dining is limited to breakfast.
- Strict check-in window — Check-in is only between 13:00 and 23:59, which could be inconvenient for late-night arrivals.
- Pets not allowed — The hotel does not permit pets, so travelers with animals will need to look elsewhere.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Double Room
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Deluxe Quadruple Room
- 1 King-size bed
- City view
- Shower
- Bathtub
- Balcony
Deluxe Double Room Lake View
- 1 King-size bed
- Lake view
- Shower
- Bathtub
- Balcony
Deluxe Double or Twin Room City View
- 1 King-size bed
- City view
- Shower
- Bathtub
- Balcony
Family Room
- 1 King-size bed
- City view
- Shower
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
In-room
- Wi-Fi
- Mini-bar
- Sitting area
- Electric kettle
- Flat-screen TV
- Free toiletries
- Safe deposit box
General
- Wi-Fi in public areas
- Lift (elevator)
- Cots available
Room-specific (selected categories)
- Air conditioning
- Balcony
- Lake view
- City view
- Bathtub
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.2/10 from 1,154 reviews
Booking.com · 8.2 · 1154 reviews
8.2Verified guest“The staff are the reason I return — they even helped with an insect bite. The Wi-Fi, bar/lounge, and flat-screen TV made the stay easy, and the lift, kettle, and breakfast were all appreciated. Looking forward to the next city break.”
8.2Verified guest“Room was clean and tidy with a safe. Staff spoke English and gave good sightseeing tips. Vegan breakfast options were plentiful, and they helped arrange alternative accommodation when needed. The airport shuttle was convenient.”
8.2Verified guest“A great hotel in Hanoi — friendly staff made the trip better. The room was clean, spacious, and had a nice city view. Location was ideal with food and attractions close by. Highly recommend for a Hanoi stay.”
8.2Verified guest“Excellent value and service from a friendly team. The location near the central lake and park is perfect, and everything is walkable. The room was satisfactory given all the positives.”
8.2Verified guest“Spent 14 nights here and loved it. Staff were incredibly helpful with trip advice and airport transfers. The location is right in the heart of the Old Quarter. Rooms were clean and spacious, with all essentials. Breakfast was delicious, and the staff made sure our children were well fed. A wonderful stay.”
8.2Verified guest“The staff were friendly and helped me explore the city, even upgrading my room to a family room on check-in. Location is perfect for the night market, restaurants, mini marts, and the lake. The hotel was clean and quiet, and the airport pick-up was flawless. Would recommend to anyone.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Hoan Kiem: The hotel is on Hang Hanh Street in the heart of Hoan Kiem, steps from Vietnamese craft shops and casual bars. The lake and the Old Quarter are within easy walking distance.
Temple of the Jade Mountain: A 5-minute walk from the hotel, this temple sits on an island in Hoan Kiem Lake and is one of Hanoi's most visited sites.
11B Hang Hanh Street, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 15 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 13:00 to 23:59, and check-out is by 12:00.
Is parking available at the hotel?
The hotel does not list any on-site parking options, so you may need to find street parking or a nearby lot.
Are pets allowed?
No, pets are not allowed at this property.
Does the hotel offer airport transfers?
The hotel does not list airport transfer as a standard amenity, but several guests mention that staff arranged shuttle service and airport pick-up during their stays. It's best to contact the hotel in advance to confirm.
What room amenities are available?
All rooms include a flat-screen TV, minibar, electric kettle, and free toiletries. Some rooms add a balcony and views of the lake or city. Air conditioning is available in all listed room types, and Wi-Fi is free in rooms and public areas.
The bottom line
Heart Hotel - Hanoi is a solid, no-frills pick for travelers who want a central base with friendly service and clean rooms at a fair price. The location is a clear highlight, and the staff consistently earn praise for going beyond. Just note the limited scale and lack of parking.
8.2Best for value-focused travelers who want to be in the middle of the action.
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